Compliance Operations Manager

<div class="content-intro"><p><strong>Who we are&nbsp;</strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent">&nbsp;hundreds of thousands of businesses&nbsp;</a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><br>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!</p> <p><span style="color: rgb(255, 255, 255);">.</span></p></div><p class="p1"><strong>See yourself at Twilio</strong></p> <ol> <li>Join the team as Twilio’s next <strong>Compliance Operations Manager, M2.</strong></li> </ol> <p><strong>About the job</strong></p> <p>Twilio is seeking a Compliance Operations Manager to join the Compliance Operations Team, focusing on reviewing Know Your Customer (KYC) data, as well ensuring messaging and voice content are meeting compliance requirements. This role will oversee compliance for all of our KYC vetting reviews, and manage various workflows to ensure the traffic traversing the platform is meeting industry requirements.&nbsp; As a Compliance Operations Manager, you will operate as a main stakeholder and subject matter expert of KYC and compliance processes working with cross functional teams such as Carrier Relations, Product, Legal and GTM as well as be a lead compliance expert externally with our strategic partners.&nbsp; &nbsp;</p> <p><strong>Responsibilities</strong></p> <ul> <li>Lead one of the Compliance Operations teams, which is responsible for ensuring our traffic on Twilio’s platform is compliant with Twilio’s Acceptable Use Policy and/or Messaging Policy, as well as with current carrier and provider guidelines.&nbsp;</li> <li>Hire and develop team members to ensure the team can successfully prevent non-compliant and unwanted communications across our platform.&nbsp;&nbsp;</li> <li>Ensure your teams deliver excellent performance against operational targets and regularly assess your team’s ability to achieve performance goals and objectives.</li> <li>The ability to create compelling reports using tools such as Looker, Tableau, or a similar business intelligence tool.&nbsp;</li> <li>Deep project management skills. Must be able to effectively plan, organize and drive projects to completion, including cross-functional teams over whom you do not have direct authority.&nbsp;&nbsp;&nbsp;</li> <li>Ability to learn and master aspects of complicated processes and systems. You can apply the principles of operational excellence to optimize Twilio’s operational processes while improving quality, customer satisfaction, and productivity.</li> <li>Excellent written and verbal communications skills - ability to build effective work relationships and influence stakeholders.</li> </ul> <p><strong>Qualifications&nbsp;</strong></p> <p>Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p> <p><strong>Required:</strong></p> <ul> <li>You have a minimum of 2 years of experience leading a team as a manager or team lead and a minimum of 3 years experience working in operations for a technology company.</li> <li>Have exper