Consumer and Product Communications Manager, Latam

About OpenAI OpenAI is an AI research and deployment company working to ensure that artificial general intelligence benefits everyone. We build and deploy powerful AI systems with a focus on real-world impact, safety, and responsible adoption. Our work sits at the intersection of technology, business, and society, and comes with both opportunity and scrutiny. Our communications team supports this mission by clearly and authentically explaining our technology, products, and approach, helping business leaders, partners, developers, and policymakers understand how AI can be adopted responsibly and at scale to deliver tangible benefits. About the role We’re looking for a senior consumer and product communications manager for Latam, based in São Paulo, to shape how OpenAI and its products are understood by people across the region. Reporting to the Head of Communications for Latam, this role owns regional consumer and product communications strategy and execution, with a focus on helping audiences understand the everyday value of products like ChatGPT and Codex, building trust, and supporting long-term adoption across Latam markets. You’ll shape how OpenAI is understood by consumers, creators, developers, local communities, and the media. This is a builder role for someone equally comfortable setting regional strategy, developing strong narratives, and helping local teams turn global priorities into work that resonates in their markets. You’ll partner closely with global teams, local communications leaders, and cross-functional partners to deliver impact on the ground. In this role, you will: Set and execute the Latam consumer and product communications strategy, aligned with regional priorities and global narratives Develop clear, accessible narratives that explain the everyday benefits and usefulness of OpenAI’s products, including ChatGPT and Codex, for audiences across Latam Work with comms leads to turn global launches, product updates, and research into locally relevant stories, campaigns, and media moments Lead earned strategy for consumer and product audiences across the region, including consumer, technology, lifestyle, culture, and creator media Identify and build stories that show how people across Latam are using OpenAI’s products in meaningful, practical, and locally relevant ways Help define the regional approach to consumer education, product storytelling, and creator or influencer engagement, working closely with local teams and relevant global partners Support local teams in building strong, repeatable consumer communications programmes across priority Latam markets, not just one-off launch moments You might thrive in this role if you: 10+ years’ experience in consumer, product, or technology communications Deep experience developing consumer-facing narratives for technology products and translating complex capabilities into clear, relatable benefits Strong earned media experience, with relationships across consumer, technology, lifestyle, and culture media A good understanding of how products become part of everyday life, and how communications can help drive understanding, trust, and adoption Proven experience partnering closely with product, marketing, sales, legal and policy teams Experience operating at exec level and advising leaders in high-profile, ambiguous environments Ability to flex confidently across product, consumer, corporate, and policy topics with sound judgement Experience working in international or regional roles within global companies and complex operating environments You like building from scratch and shaping how a company shows up with everyday users You have a creative, audience-first mindset and go beyond traditional product PR and media relations You are interested in what makes technology feel useful, relatable, and worth adopting in different markets You care as much about trust and understanding as you do about reach You are comfortable moving between big regional strategy and the practical work needed to help local teams succeed You’re comfortable navigating complexity, scrutiny, and fast change You want to work in a small, senior team where autonomy and judgement really matter About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional infor