XPT Software Australia Pty
Sydney, AU · On-site · Full-time
Contact center support Engineer
Posted 23 days ago
- Location
- Sydney, AU
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level
About the role
Contact Center Support Engineer (L1) Contact Center Operations Support experience. Microsoft Dynamics 365 Contact Center knowledge (preferred). Hands-on experience in at least one contact center platform: · Microsoft Dynamics 365 CC · Genesys Cloud · Amazon Connect · NICE CXone User-level troubleshooting and fault isolation. Understanding of voice and digital contact center workflows. Incident and Service Request Management. Strong communication and stakeholder management skills. Nice to have s…