Football Queensland
Slacks Creek, AU · On-site · Full-time
Contact Centre Officer
Posted 1 month ago
- Location
- Slacks Creek, AU
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level · 1+ yrs
About the role
About the Role We are seeking a confident customer-focused Contact Centre Officer to be the first point of contact for our participants, clubs and stakeholders. In this fast-paced role, you will manage a high volume of inbound calls, provide accurate information, triage enquiries and resolve customer issues at first point of contact wherever possible. You will also create and manage support requests within our CRM system to ensure all participants are tracked and resolved efficiently. This is a…