Contract Accounts Payable Manager

About Customer.io Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. About the role Hi, my name is Eric Anderson, Senior Controller at Customer.io , and I'm looking for an AP Contractor to keep our T&E engine running clean through a busy stretch. Our Accounting team relies on Ramp and Navan to keep expense and travel spend moving, and we need someone who can own the day-to-day grind — coding, reconciling, chasing exceptions — without losing sight of the bigger picture. This is a 6-month contract with real ownership from day one, working closely with Terre Holmes and the AP team. What we value Ownership — you drive the exception queue to zero, not someone else. Directness — you enforce policy clearly and kindly, without dodging hard conversations. Precision — a mismatched dollar amount doesn't get past you. What you’ll do Own Ramp expense management end-to-end — review, code, and approve expense reports, chase missing receipts, and enforce policy compliance. Administer Navan travel — reconcile bookings and spend, flag policy exceptions, and support employees through out-of-policy approvals. Review AP bills for accuracy, coding, and approval routing — catching duplicate invoices and mismatched amounts before they hit the payment queue. Reconcile Ramp and Navan activity against the GL and drive the exception queue to zero before every close. Serve as the responsive point of contact for vendors — confirming payment details, tracking status, and resolving disputes. Spot recurring T&E headaches and propose (and document) process fixes. What we're looking for 3+ years of AP & T&E experience, ideally in SaaS or a high-growth environment Hands-on experience with Ramp and/or Navan (or comparable — Concur, Expensify, TravelPerk) Sharp eye for detail and a solid grasp of expense policy enforcement Excellent written and verbal communication skills Ability to manage a recurring, deadline-driven workload Experience with NetSuite or a comparable ERP is a plus Compensation & Benefits This is a contracted engagement at $45–60/hr USD , depending on experience, for an estimated 6-month term. Our Process No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision. 30-minute video call with a Recruiter 45-minute video call with the Hiring Manager 45-minute cross-functional screen with a member of the AP team All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We