Pearson
India, IN · On-site · Full-time
Contractual Advanced Associate, Customer Service
Posted 1 month ago
- Location
- India, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead · 2+ yrs
About the role
Under the direction of the Supervisor, Training and Quality, the Quality & Training Coordinator is responsible for Operations training and documentation, coaching employees, monitoring calls/chats/emails for quality, and assisting with the quality of other work performed within Operations. The Coordinator provides feedback to employees performing the work to help ensure that customers receive great customer service. Responsibilities Working closely with the Call Center Agents, Supervisors, Lead…