Customer complaints specialist | Rozgoo | Rozgoo

Selwood Housing Society Limited

Hilperton Marsh, GB · On-site · Full-time

Customer complaints specialist

₹39.6L – ₹39.6LPosted 1 month ago

Location: Hilperton Marsh, GB
Work mode: On-site
Employment: Full-time
Salary: ₹39.6L – ₹39.6L
Experience: Mid-level

About the role

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Behind every complaint is a customer who wants to be heard. At Selwood Housing, we take every complaint seriously. When customers speak up, we listen, learn from their feedback and take action to improve our services. We're looking for a Customer Complaints Specialist to ensure complaints are handled fairly and objectively, while driving service improvements that make a real difference to our customers. If you're committed to delivering fair outcomes and using customer insight to improve servic…

Requirements

experience in complaints handling or customer service
ability to investigate complaints objectively
commitment to fair outcomes

Skills

customer complaints handling
customer service
complaint investigation
customer insight analysis
service improvement
stakeholder communication
housing sector knowledge
complaints policy frameworks
data analysis for insights
crm systems

About the company

Selwood Housing Society Limited

Posted via Adzuna

How to apply

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Selwood Housing Society Limited

Customer complaints specialist

₹39.6L – ₹39.6L