Customer Education Program Manager, New Products

About the Role OpenAI's mission is to ensure that artificial general intelligence benefits all of humanity. As our products evolve rapidly, helping customers understand, adopt, and realize value from new capabilities is essential to achieving that mission. We're looking for a Customer Education Program Manager, New Products to help enterprise customers successfully adopt OpenAI's newest products and features. In this role, you'll sit at the intersection of Product, Customer Education, Marketing, Product Marketing, Developer Experience, and customer-facing teams—translating product innovation into practical, actionable education that drives real-world adoption. OpenAI ships products quickly. The challenge isn't just launching new capabilities—it's helping customers understand what changed, why it matters, who it's for, and how to get started. As a Customer Education Program Manager, you'll develop and operationalize repeatable education programs that help enterprise customers move from awareness to meaningful adoption. You'll transform product updates into customer-facing assets including use cases, demos, quickstarts, customer stories, webinars, adoption guides, and educational campaigns. This role complements existing functions across Product Marketing, Marketing, Communications, Developer Experience, and Product teams. Your focus is customer understanding, practical enablement, and adoption outcomes. You'll help create the systems, content, and programs that make OpenAI's newest innovations accessible and valuable to enterprise customers. In this role, you will: Build and scale repeatable education programs for new product launches and product updates. Translate complex product information into practical use cases, demos, quickstarts, customer stories, and adoption guidance. Partner closely with Product, Product Marketing, Marketing, Developer Experience, Technical Success, Solutions Architecture, and Customer Education teams to align educational efforts. Create customer-facing education packages that support adoption before, during, and after major product releases. Develop frameworks that help determine the right educational approach for different product moments and customer audiences. Gather customer signals, usage data, and feedback from customer-facing teams to continuously improve educational programs. Identify and highlight compelling customer use cases and success stories that accelerate adoption. Design scalable workflows for producing high-quality educational content in a fast-moving product environment. Measure the effectiveness of education initiatives and their impact on customer engagement and product adoption. Help establish long-term operating models and cross-functional processes that support sustainable growth in customer education. You Might Thrive in This Role If You: Enjoy translating technical innovation into clear, practical customer outcomes. Have strong product intuition and can quickly identify the use cases that matter most to customers. Are equally comfortable thinking strategically and executing at a high level of detail. Can navigate ambiguity while building structure and repeatable processes. Excel at cross-functional collaboration and influencing without direct authority. Care deeply about clarity, accuracy, and customer trust. Move quickly while maintaining a high bar for quality. Qualifications Required Experience creating customer-facing product education, technical content, enablement programs, webinars, demos, guides, or adoption resources. Exceptional writing, editing, communication, and content development skills. Strong product synthesis skills with the ability to transform technical concepts into actionable customer guidance. Proven program management experience driving cross-functional initiatives across multiple stakeholders. Experience partnering effectively with Product, Marketing, customer-facing teams, or technical organizations. Ability to balance speed, quality, and operational rigor in a fast-paced environment. Preferred Experience in enterprise SaaS, AI products, developer tools, or technical education. Experience producing webinars, explainers, livestreams, podcasts, customer stories, or other educational media. Familiarity with enterprise customer adoption and enablement strategies. Hands-on experience using AI tools to create, test, review, and improve educational content. Experience working with rapidly evolving technology products. Success in This Role In your first few months, you will: Help operationalize a repeatable framework for new product education. Pilot education programs for key product launches and updates. Establish strong partnerships across Product, Marketing, Developer Experience, and customer-facing teams. Build feedback loops that connect customer insights to future education priorities. Over time, you will: Ensure priority product releases consistently include high-quality educational programs and assets. Help enterprise customers