Customer Experience Manager - Concierge Relationship Management

<div class="content-intro"><h2>Join us in building the future of finance.</h2> <p>Our mission is to democratize finance for all. <a href="https://www.cerulli.com/press-releases/cerulli-anticipates-124-trillion-in-wealth-will-transfer-through-2048" target="_blank">An estimated $124 trillion of assets</a> will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.</p></div><h2><strong>About the team + role</strong></h2> <p>The Concierge team is expanding its capabilities to support customers with financial planning, advice, education, and long-term financial organization. This team works closely with Robinhood Asset Management, product, and compliance to deliver accurate, compliant planning experiences. In this role, you will lead a team responsible for shaping how Robinhood supports customers in organizing their financial lives and understanding their options at scale.</p> <p>As a Manager of Relationship Management, you will lead, coach, and develop a team of Relationship Managers who support customers throughout their service journey while guiding them through structured financial planning processes. You will oversee the delivery of the full Concierge suite of services including financial planning, guidance, advice, tax services, estate planning, and account-related support to ensure a high-quality, consistent, and compliant customer experience.</p> <p>You will be responsible for driving team strategy, establishing operating rhythms, and driving performance across customer engagement, satisfaction, and asset growth. In addition to developing your team, you will partner closely with product, compliance, legal, and external service providers to evolve the Concierge offering and ensure all customer interactions meet regulatory standards.</p> <p>This is a highly cross-functional leadership role where you will influence how Robinhood delivers scalable, compliant financial guidance to a growing base of high-value customers.</p> <p>This role is based in our Chicago, IL; Westlake, TX; and Denver, CO office(s), with in-person attendance expected 5 days per week.</p> <p>At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. Local travel may be required to meet with customers and participate in in-person events.</p> <p>&nbsp;</p> <h2>What you'll do&nbsp;</h2> <ul> <li>Lead, coach, and develop a team of Relationship Managers, driving high performance, strong customer outcomes, and professional growth</li> <li&g