Customer Experience Specialist - German Speaker

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem . Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit www.perk.com to learn more. About the Role Join Perk as a key member of our Customer Care team, where you will play a pivotal role in delivering exceptional customer experiences. As a representative of Perk, you’ll help resolve a variety of inquiries, provide insightful support, and ensure every interaction contributes to our commitment to excellence. In this role, you’ll collaborate with cross-functional teams and learn our ever-evolving product suite, helping customers navigate their needs while upholding our values of transparency, empathy, and efficiency. What You’ll Do Respond to customer queries via email and phone in a timely and knowledgeable manner Troubleshoot and resolve issues while providing accurate information and following up as needed Document interactions and escalate complex cases to the appropriate teams Ownership of incoming requests from customers, including the creation of tickets for the internal organization Ownership for tracking-to-resolution of recorded incidents or bugs Answering and handling customer inquiries for our customers in Germany, Switzerland, and the rest of Europe Internally, you’re the first point of contact for knowledge on the operational use of our software What We’re Looking For Background in finance and or accounting is a strong plus Operational experience with a high turnover of external customer inquiries and internal clarifications from the team is a plus Ability to handle a variety of tasks at a high frequency Structured and detail oriented approach to work Fluency in English and German , additional languages are a plus What we offer 30 days of annual leave to rest and recharg