Customer Growth Manager

What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024, but we're just getting started. How You'll Make an Impact: As a Customer Growth Manager (CGM) your focus will be exclusively on upselling and cross-selling to existing customers through outbound and product-led growth initiatives. You should be a dynamic and results-driven individual. You will build and manage a customer pipeline that aims to achieve above-quota sales performance. You will ensure that deals are of high quality with minimal post-sale fallout. What You Bring to the Team: Meet and exceed ambitious targets and revenue goals set by the customer growth management team. Develop and maintain strong relationships with key stakeholders and decision-makers. Proactively identify upselling opportunities within the existing customer base through strategic account analysis and regular communication. Understand the unique needs and challenges of each customer and position additional software products or features that align with their business objectives. Prepare and deliver persuasive sales presentations, proposals, and product demonstrations that are tailored to each customer's specific needs. Collaborate with the onboarding and product teams to ensure smooth implementation of upsold products. Keep abreast of industry trends, competitor activities, and market developments to identify new upselling opportunities and stay ahead of the curve. What Sets You Up for Success: Proven track record of success in sales, with a focus on upselling or account expansion, preferably within the hotel tech space. Experience and/or education in hospitality operations. Strong understanding of hospitality industry trends and challenges. Ability to build and maintain long-term relationships with clients. Problem-solving mindset, with a demonstrated ability to analyze customer requirements and propose tailored solutions. Excellent communication and negotiation skills, with the ability to convey complex technical concepts to non-technical stakeholders. Self-motivated and goal-oriented, with a relentless drive to exceed targets. Proficiency with Salesforce, Google Business Suite, Groove, Zendesk, Canva, Generative A.I. Willingness to travel as required ( < 10% ) Bonus Skills to Stand Out: Demonstrable success in selling PMS or other hotel tech software. L