Customer Liaison Officer

Be the calm, capable presence customers and operational teams rely on when services don’t go to plan. This is not a desk-based customer service role. You will work across the Sydney bus network, responding to disruptions, supporting customers, investigating service issues and providing operational teams with timely, practical information from the ground. No two days will look the same. One day you may be assisting customers during a major disruption; the next, investigating a complaint, monitor…