Australia Retirement Trust
Brisbane, AU · On-site · Full-time
Customer Listening Lead (Voice of Customer)
Posted 21 days ago
- Location
- Brisbane, AU
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead
About the role
Description We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a Customer Listening Lead, you’ll play an important role in transforming our current Voice of Customer program into a world-class, enterprise-wide customer listening capability. You’ll bring together feedback from surveys, complaints, chat logs, call transcripts, reviews and operational data, helping our teams listen, learn and take meaningful action. You’ll provide…