Consolidated Analytics
Pune, IN · On-site · Full-time
Customer Relations Call Center Agent
Posted 20 days ago
- Location
- Pune, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level
About the role
Essential Duties and Responsibilities Answer incoming calls, place approved outbound calls, respond to voicemails, and assist with customer electronic communications. Research and respond to customer inquiries using loan servicing systems, account notes, procedures, and approved resources. Receive and process payments and provide accurate information regarding loan balances, payment activity, escrow, account status, servicing activity, and available servicing options. Assist customers regarding…