- Location
- Noida, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level
About the role
Pearson is looking for a dedicated Customer Service Administrator to join our Customer Contact Center. In this role, you'll be responsible for responding to a high volume of inquiries regarding our products and services, primarily focusing on inbound calls, LiveChat, and emails from examinees and others about teacher certification programs, website issues, complaints, and more. You'll follow standard scripts, policies, and procedures to ensure prompt and accurate support. Primary Responsibiliti…
Requirements
- customer service experience
- ability to handle high-volume inquiries
- experience with inbound calls, livechat, and email support
- ability to follow scripts and procedures
- communication skills for examinee support
Skills
- customer service
- inbound calls
- livechat
- email support
- issue resolution
- teacher certification support
- complaints handling
- script adherence
- customer contact center workflows
About the company
Pearson
Posted via Adzuna
How to apply
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