Reliance Jio Infocomm Limited
Navi Mumbai, IN · On-site · Full-time
Customer Service Executive – Command Center
Posted 20 days ago
- Location
- Navi Mumbai, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Senior · 2–4 yrs
About the role
✅ Monitor proactive and real-time customer & process KPIs to ensure smooth operations ✅ Raise timely alerts to resolution teams for quick action ✅ Ensure resolution teams close issues within defined SLAs, minimizing customer impact ✅ Execute business processes accurately and within SLA timelines ✅ Address and resolve queries raised by Geography teams in a timely manner Experience Required - 2 to 4 Yrs Level - Executive / Sr. Executive Interested candidates may share profile to anil307.kumar@ril…