Equitas Small Finance Bank
India, IN · On-site · Full-time
Customer Service Officer - MF
Posted 29 days ago
- Location
- India, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level
About the role
Approach: Give a warm, personalized, and friendly welcome to set a positive tone. Probe: Listen actively and ask polite questions to fully understand the customer's needs or problem. Partner: Act as a consultant to help analyze options and co-discover the right fit. Present: Offer a clear, personalized solution that directly addresses the customer's situation. Listen and Resolve: Address any final doubts, pushback, or concerns with empathy. Deliver: Implement the solution smoothly, whether it i…