Customer Service Partner Operations Manager, Mandarin Speaking (Tokyo Based)

<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</span></p></div><p><strong>Fluency in Mandarin and English is required. Visa sponsorship is not available.</strong></p> <p>Location: This role is a full time position and can be based in Singapore, Tokyo, Seoul, or Manila.</p> <ul> <li>Tokyo: Apply on this page</li> <li>Seoul:Apply&nbsp;<a href="https://careers.airbnb.com/positions/8172732/">here</a></li> <li>Manila: Apply&nbsp;<a href="https://careers.airbnb.com/positions/8172735/">here</a></li> <li>Singapore: Apply&nbsp;<a href="https://careers.airbnb.com/positions/8172706/">here</a></li> </ul> <p><strong>The Role</strong></p> <p>We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer service management to the Airbnb community as a <strong>Partner Operations Manager, Mandarin</strong>.&nbsp; The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through partner and service management.&nbsp;</p> <p>The Partner Operations Manager, Mandarin is supporting the global Delivery function by driving partner and service performance. They are accountable for the performance of their partners and service, and are an expert in operationalising and driving business process outsourcing.&nbsp; The Partner Operations Manager, Mandarin can be responsible for multiple partners and services.&nbsp;</p> <p>They are expected to balance the day to day while driving stronger performance at partners in a fast-paced environment. Their organization skills, stakeholder management as well as performance analysis &amp; management must be best-in-class.&nbsp; They need to be flexible, proactive, resourceful, efficient and demonstrate a high level of professionalism and confidentiality.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p> <p>&nbsp;</p> <p><strong>Responsibilities&nbsp;</strong></p> <p>Accountable and responsible for the holistic performance of a partner or service or languageEnable and oversee a strong operational environment for your partners and services and ensure high quality support for the community from your partners</p> <ul> <li>Set up for success your partner / serv