Globelance
India, IN · On-site · Full-time
Customer Service Quality Analyst Support
₹4L – ₹4.6LPosted 26 days ago
- Location
- India, IN
- Work mode
- On-site
- Employment
- Full-time
- Salary
- ₹4L – ₹4.6L
- Experience
- Mid-level · 2–3 yrs
Customer Service Quality Analyst Location: Bangalore Salary: Up to 4.6 LPA Experience: Minimum 2 to 3 years in a Quality Analyst role within a customer service environment Key Responsibilities: Audit Customer Interactions: Conduct thorough audits of customer interactions across voice, chat, ticketing, and email channels to assess quality against defined parameters. Identify Issues: Analyze audit findings to identify critical errors and patterns that impact customer satisfaction and agent perfor…
Globelance
Posted via Adzuna
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