Artech Infosystems Private Limited
Hyderabad, IN · On-site · Full-time
Customer Service Representative (Chat Support)
Posted 8 days ago
- Location
- Hyderabad, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level · 0–2 yrs
About the role
Key Responsibilities Handle inbound customer interactions via chat with professionalism and empathy. Understand customer issues and provide accurate and timely resolutions. Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS). Document chat interactions clearly and accurately in internal systems. Required Qualifications 0–2 years of customer service experience (chat support preferred). Strong written communication skills in English. Ability to manage multiple chat conver…