Customer Solutions Architect

<div class="content-intro"><p>From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.</p></div><p><span style="color: rgb(29, 28, 29); font-size: 10pt;"><strong>About the Role</strong></span></p> <p><span style="color: rgb(29, 28, 29); font-size: 10pt;">We’re looking for a Customer Solutions Architect (CSA) to join our Enterprise team, focused on driving adoption, value realisation and expansion across our existing customer base. The CSA is the primary post-sales technical owner for Enterprise customers. Working alongside Account Executives (AEs) and Sales Engineers (SEs), the CSA ensures that customers not only successfully deploy Fivetran, but continue to scale and expand its usage over time.<br></span></p> <p><span style="color: rgb(29, 28, 29); font-size: 10pt;">This role operates as a technical account manager and strategic advisor, acting as the bridge between initial onboarding success and long-term growth. The CSA owns the technical narrative post-go-live, guding customers through architecture evolution, adoption, and expansion initiatives.Unlike implementation-focused roles, the CSA is a non-billable, expansion-focused position, measured on driving incremental ARR, adoption, and Net Revenue Retention (NRR).You will act as a trusted advisor, advocate and accelerator for your customers - ensuring they derive maximum value from their data investments while aligning their technical roadmap with Fivetran’s platform capabilities.<br></span></p> <p><span style="color: rgb(29, 28, 29); font-size: 10pt;">This is a full-time, remote position based in Japan.</span></p> <p><span style="color: rgb(29, 28, 29); font-size: 10pt;"><strong>Technologies You’ll Work&nbsp;</strong></span></p> <ul> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Databases: SAP HANA, Oracle, SQL Server, Postgres</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Data Platforms: Snowflake, Databricks, BigQuery, Redshift</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Languages: SQL, Python, bash or powershell</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Networking: SSH tunneling, VPNs, PrivateLink</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Modern Data Stack tools and ecosystem technologies</span></li> </ul> <p><span style="color: rgb(29, 28, 29); font-size: 10pt;"><strong>What You’ll Do<br></strong></span></p> <p><span style="color: rgb(29, 28, 29); font-size: 10pt;">Customer Adoption &amp; Value Realisation</span></p> <ul> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Own post-sales technical engagement across assigned Enterprise accounts</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Drive adoption, optimisation and ongoing usage of Fivetran</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Deliver enablement sessions, workshops and best-practice guidance</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Monitor account health signals (usage, performance, support trends) and proactively intervene where needed</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Ensure customers move from initial deployment to sustained, scalable success</span></li> </u