CognitiveBotics
Hyderabad, IN · On-site · Full-time
Customer Success Manager
Posted 27 days ago
- Location
- Hyderabad, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead
About the role
Role Summary: The Customer Success Manager acts as the bridge between sales, product, and retention , ensuring CognitiveBotics’ customers — therapists, centres, schools, and parents — derive maximum value from the platform. The CSM will oversee onboarding, adoption, satisfaction, renewal, and advocacy, aligning customer insights with product evolution. Key Responsibilities: Own post-sales relationship with therapists, centres, and institutional clients (schools, CSR, DEICs). Lead onboarding & t…