shopflo
Bangalore, IN · On-site · Full-time
Customer Success Manager (B2B SaaS)
Posted 1 month ago
- Location
- Bangalore, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead · 2+ yrs
About the role
What you will do Account Strategy: Develop and execute strategic account plans with clear goals, growth objectives, and success metrics. Lead quarterly business reviews with senior stakeholders to evaluate performance and identify new opportunities. Collaborate cross-functionally to ensure seamless delivery and alignment with client priorities. Forecast and track key account metrics, including revenue, retention, and satisfaction. Relationship Building: Build deep, trusted partnerships with sen…