Multiplier
Bangalore, IN · On-site · Full-time
Customer Success Manager - Commercial
Posted 1 month ago
- Location
- Bangalore, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead · 0+ yrs
About the role
Job Overview We are looking for a Customer Success Manager (Pooled Model) to support a large portfolio of SSB and scaled customers through a low-touch, support-assisted success motion . This role focuses on driving customer outcomes, adoption, and retention at scale, while leveraging Support, automation, and self-service as primary engagement channels. As a pooled CSM, you will not own a fixed book of named accounts. Instead, you will manage customer success by segment and lifecycle stage , ste…