Customer Success Manager, Public Sector

About DeleteMe: DeleteMe is the leader in proactive privacy protection. We help security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web — the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud. Operating as a fast-growing, global SaaS company, DeleteMe serves both consumers and enterprises. DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats. We deliver detailed privacy reports, continuous monitoring, and expert support to ensure ongoing protection. DeleteMe acts as a scalable, managed defense layer for your most vulnerable attack vector: your people. That’s why 30% of the Fortune 100, top tech firms, major banks, federal agencies, and U.S. states rely on DeleteMe to protect their workforce. DeleteMe is led by a passionate and experienced team and driven by a powerful mission to empower consumers with privacy. Job Summary As a Customer Success Manager, Public Sector, you'll independently own the end-to-end success of a portfolio of public sector accounts — acting as the voice of the customer internally and a trusted, strategic partner externally. You'll manage the full customer lifecycle from onboarding through renewal and growth, while continuously partnering with Account Executives and other cross-functional partners. Responsibilities -Own the end-to-end retention experience for an assigned book of public sector accounts as their primary point of contact and trusted advisor. -Understand each customer's mission, structure, and business needs to identify opportunities for deeper adoption and account growth. -Act as a product expert and internal advocate for your customers — the Voice of the Customer — partnering with Product and Support on feedback and issue resolution. -Build and execute account success plans and engagement cadences tailored to public sector budget and procurement cycles. -Independently lead Executive Business Reviews (EBRs) for standard and mid-tier accounts, demonstrating clear product value and ROI. -Own churn mitigation and renewal strategy for your portfolio; partner with Sales to drive strong net renewal and expansion outcomes. -Navigate agency procurement processes and contract vehicles (e.g., GSA Schedule, state term contracts) to keep renewals and modifications on track. -Contribute customer stories and references that support DeleteMe's public sector brand and pipeline. -Mentor or buddy Junior CSMs on account management fundamentals as needed. Experience -A minimum of 5+ years of experience as a Customer Success Manager, Onboarding Manager, Account Manager, or in a comparable customer-facing SaaS role. -Demonstrated experience managing renewals, mitigating churn, and driving product adoption. -Experience working cross-functionally with Sal