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Melbourne, AU · On-site · Full-time
Customer Success Manager (Public Sector) - Tech / SaaS
Posted 9 days ago
- Location
- Melbourne, AU
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead
About the role
Job Description Key Responsibilities Provide proactive customer service and support to drive customer satisfaction. Manage subscription renewals for a large portfolio, ensuring a smooth and efficient process. Maintain up-to-date account intelligence in Salesforce and leverage customer data to inform engagement strategies. Collaborate with the Customer Experience team to develop scalable approaches for managing a large portfolio using customer experience and marketing automation techniques. Serv…