- Location
- Pune, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level
About the role
As a Program Coordinator within our Customer Success team, you'll be crucial in providing excellent customer service and promoting client programs. You'll handle a high volume of incoming calls from clients, candidates, and test site administrators, directly supporting our US, EMEA, and APAC lines of business. This role also involves assisting with the operational aspects of client testing programs and expertly managing escalated service-related issues. Primary Responsibilities Handle Level 2 E…
Requirements
- excellent customer service skills
- ability to manage high volume calls
- attention to detail
- ability to manage escalations and service issues
Skills
- customer service
- phone support
- escalation management
- operational support
- client testing programs
- service issue management
- crm tools
About the company
Pearson
Posted via Adzuna
How to apply
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