- Location
- Hyderabad, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level · 2+ yrs
About the role
The L2 Developer Support team provides high-tier technical assistance for the Rich Business Messaging (RBM) ecosystem. This role is the "bridge" that ensures partner issues are resolved through deep analysis rather than simple escalation. Responsibilities Investigating why messages (e.g., RCS/RBM) were not delivered by analyzing logs. Responding to partner emails with clear explanations of technical issues. Identifying bugs and submitting detailed bug reports to the L3 team or escalating vendor…