Customer Support Analyst, Fund Administration

<div class="content-intro"><h2>The Company You’ll Join</h2> <p>Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit. Trusted by 65,000+ companies in 160+ countries, Carta’s platform of software and services lays the groundwork so you can build, invest, and scale with confidence.</p> <p>Carta’s Fund Administration platform supports 9,000+ funds and SPVs, representing nearly $185B in assets under management, with tools designed to enhance the strategic impact of fund CFOs. Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work, Carta is shaping the future of private market infrastructure.</p> <p>Together, Carta is creating the end-to-end ERP platform for private markets. Traditional ERP solutions don’t work for Private Funds. Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers. Carta’s software for the Office of the Fund CFO does just that - it’s a new category of software to make private markets look more like public markets - a connected ERP for private capital.&nbsp;</p> <p>For more information about our offices and culture, check out our <a href="https://carta.com/careers/">Carta careers page</a>.</p></div><h3><strong>**Please submit resumes in English**</strong></h3> <h4><strong>The Problems You’ll Solve&nbsp;</strong></h4> <p><span style="font-weight: 400;">At Carta, our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow. As a Fund Administration Support Analyst</span><span style="font-weight: 400;">&nbsp;you’ll work to</span><span style="font-weight: 400;"> provide </span><span style="font-weight: 400;">solutions and nurture successful, trusting relationships with</span><span style="font-weight: 400;"> all internal and external customers. You will:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Provide timely and accurate information to inbound customer requests via phone and email channels</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ensure accurate documentation of customer interactions within Salesforce to facilitate feedback between Support and Product, as well as with the customer</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Triage incoming requests and identify trends/patterns across customer base in order