Customer Support Executive — Fresher Job in Palakkad

Customer Experience & Support Services Company is hiring a Customer Support Executive in Palakkad. This is a full-time, entry-level role open to freshers and candidates with up to one year of experience.

About the role You will join the customer support team and own a defined scope of work from day one. Training is on the job: you are paired with a senior colleague for the first few weeks, then take your own workload with review.

Key responsibilities • Respond to customer queries across chat, email and phone. • Log every interaction accurately in the ticketing system. • Escalate unresolved issues with a clear written summary. • Update the help-centre articles when a gap is found. • Maintain accurate records so your work can be audited and handed over. • Take part in daily stand-ups, planning and review sessions.

Tools and technologies you will use Communication, CRM, Ticketing Tools, Problem Solving, MS Excel, Email Etiquette, Product Knowledge, Escalation Handling, Documentation, Empathy — plus the internal systems the team uses day to day.

What you will build in this role How support is run at scale: triage, tone, escalation paths and turning repeat questions into documentation.

Who should apply Freshers from the 2024, 2025 or 2026 batches and candidates with up to one year of experience in customer support and success. Strong fundamentals and clear communication matter more than a long CV.

Career path This is an entry point, not a dead end: strong performers move to a senior executive scope within 12-18 months, with a formal review at six months.

Details: ₹11,000/month · full-time · Work From Office · 1 opening · Palakkad.

If you are starting your career in customer support and success in Palakkad, apply now — the process is free at every stage.

Working in Palakkad Palakkad, Kerala is served by Technopark and Infopark IT clusters, healthcare, tourism and a very high-literacy talent pool. This role sits inside that local economy, so the work you do here is the work employers in Palakkad are actually hiring for — and the mentor reviewing it works in the same market. Candidates from Palakkad and the surrounding district are encouraged to apply. You should be based in or able to travel to Palakkad. Responsibilities: Respond to customer queries across chat, email and phone.; Log every interaction accurately in the ticketing system.; Escalate unresolved issues with a clear written summary.; Update the help-centre articles when a gap is found.; Document your work so the next person can pick it up. Requirements: Education: pursuing or completed any Bachelor’s degree; Graduation year: 2025, 2026 or 2027 batch; Minimum 60% / 6.0 CGPA (relaxable for candidates with strong practical projects); Technical skills: working knowledge of Communication, CRM, Ticketing Tools, Problem Solving; Soft skills: clear written communication, ownership, willingness to document work; Experience: none required — freshers welcome; prior projects or certifications are a plus.