Customer Support Specialist

<div class="content-intro"><p><span style="font-weight: 400;"><strong>About Checkr<br></strong></span>Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic.<br><br>We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on <a href="https://www.forbes.com/lists/cloud100/" target="_blank">Forbes Cloud 100 2025 List</a> and is a Y Combinator 2024 <a href="https://www.ycombinator.com/blog/yc-top-companies-2024">Breakthrough Company</a>.</p></div><p><strong>About the team/role</strong></p> <p><em>Truework, recently acquired by Checkr, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and more. We are disrupting a $5B+ industry, dominated by legacy incumbents, with a better product and intense customer focus. Within Checkr, Truework operates independently, allowing rapid iteration while also being able to leverage the strengths and assets from our core business. Think of it like joining a startup within a startup!</em></p> <p><em>The Customer Support team at Truework plays a pivotal role in ensuring a seamless experience for our users. As a Customer Support Specialist, you’ll be on the front lines of delivering timely, empathetic, and high-quality support to a diverse customer base across multiple channels. You will be instrumental in upholding our values of trust, safety, and transparency by resolving issues with professionalism, technical precision, and care.</em></p> <p><strong>What you’ll do</strong></p> <ul> <li>Deliver exceptional customer support via phone, email, and chat, maintaining high standards of empathy, clarity, and professionalism</li> <li>Troubleshoot complex technical and procedural issues with speed and accuracy, escalating when appropriate</li> <li>Handle a high volume of inbound inquiries with excellent prioritization, time management, and attention to detail</li> <li>Engage in proactive outreach and thoughtful follow-up to prevent recurring issues and enhance customer satisfaction</li> <li>Contribute to knowledge base content and process improvement by identifying support trends and customer pain points</li> <li>Collaborate cross-functionally with product, operations, and engineering teams to provide feedback and improve the customer journey</li> </ul> <p><strong>What you bring</strong>&