People Konnect
Mumbai, IN · On-site · Full-time
Customer Support Specialist
Posted 12 days ago
- Location
- Mumbai, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level
About the role
Role Overview Client Support Specialist – BFSI GCC Role Overview Manage end-to-end client support and servicing for US-based clients and channel partners, acting as a key point of contact for product and process-related queries and escalations. Ensure timely resolution of client and partner concerns while maintaining high-quality service delivery and driving overall client satisfaction. Key Responsibilities * Communicate product updates and enhancements to bank partners and channel partners. * …