CX Resource & Staffing Manager, EMEA

<div class="content-intro"><p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our <a href="https://handbook.gitlab.com/handbook/values/">values</a> and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p> <p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p></div><p>As the <strong><strong class="textBold">CX Resource &amp; Staffing Manager, EMEA</strong></strong>, you'll help GitLab's Customer Experience Engineering team build a stronger, more proactive approach to delivery planning across the region. In this role, you'll support resource management for <strong><strong class="textBold">Professional Services</strong></strong> and <strong><strong class="textBold">Education Services</strong></strong>, helping match the right people to the right work at the right time while keeping regional needs, timing, and delivery priorities in view. Reporting to the <strong><strong class="textBold">Manager, CX Resource and Staffing Management</strong></strong>, you'll play an important part in moving the team from reactive scheduling toward more data-informed planning and clearer operational visibility. In your first year, you'll focus on building dependable staffing rhythms, improving data quality and workflow consistency, and giving regional stakeholders better insight into allocation health, demand patterns, and coverage risks. This is a strong opportunity for someone who enjoys operational problem-solving, cross-functional coordination, and helping delivery teams work with more clarity and confidence.</p> <p>Some examples of our projects:</p> <ul> <li value="1">Supporting staffing across <strong><strong class="textBold">Professional Services</strong></strong> and <strong><strong class="textBold">Education Services</strong></strong> engagements by aligning resource availability, skills, timing, and regional requirements</li> <li value="2">Improving resource request workflows, allocation data quality, and reporting practices so delivery leaders can make faster, better-informed staffing decisions</li> </ul> <h2>What you'll do</h2> <ul> <li value="1">Manage staffing and allocation activities across assigned EMEA engagements, matching available resources to project requirements, schedules, and regional considerations.</li> <li value="2">Maintain resource allocations in <strong><strong class="textBold">Kantata</strong></strong> and quickly identify scheduling conflicts, coverage gaps, and changes that could affect delivery plans.</li> <li value="3">Monitor utilization and allocation health, surfacing over-allocation, under-allocation, and bench risks early so teams can respond in time.</li> <li value="4">Prepare recurring staffing views, dashboards, and operational updates that help delivery leadership understand current capacity and near-term needs.</li> <li value="5">Coordinate resource request workflows from intake through assignment, ensuring requests are complete, routed correctly, and handled consistently.</li> <li value="6">Support cross-team and cross-region resource sharing, including coordination that helps teams work effectively across broader delivery needs.</li> <