Data Support Specialist I, CDS Operations

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Data Support Specialist I, CDS Operations (Remote) Full time, Singapore, United Kingdom, Spain, Poland* If you are located in the Warsaw area, you will need to work in-office for 50% of working time monthly. If you are located in the Kraków and Rzeszów areas, you will need to work in-office at least 1 day per week. The Data Support Specialist I is the first point of contact for all support queries related to our client reporting tools. You will work on a wide range of different tasks daily, from troubleshooting data, reports, and tool issues to providing training, support, and access to the tools. You will work with Agencies, Owned, Partner, JV and 3rd Party to receive the transactional data and ensure it is processed into BCD reporting. You will also work with internal and external customers and coordinate with our internal technical teams. Client Data Solutions is a global team, so the Data Support Specialists will build close relationships with others from around the globe to support our day-to-day business. As a Data Support Specialist I, CDS Operations, you will Conduct data investigations to identify origin and potential corrections Troubleshoot data and tool issues/errors, analyzing the return to make an informed deduction to be communicated to requesters Set up 3rd Party exports/imports and ensure that we have the necessary Data Release Authorization in place Troubleshoot report queries by reviewing report calculations, parameters and underlying data, and explaining what the reporting fields are returning and the report’s purpose Create and maintain internal/external user access to our supported tools; DecisionSource, Data Quality Services, FileMover, APIs, etc Understand the tools we maintain. You will know processes and best practices to provide training and guidance to users. Continue education on various functions/skills utilized in position About you Prior experience in a customer service technical support role SQL and relational database knowledge Proficient in Microsoft Office products Excellent analytical and problem-solving skills Strong problem solving and process reengineering skills Excellent verbal and written communication skills in English What we offer you At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe. About us BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future fo