Deal Desk Senior Analyst

<div class="content-intro"><p><strong>Who we are&nbsp;</strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent">&nbsp;hundreds of thousands of businesses&nbsp;</a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><br>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!</p> <p><span style="color: rgb(255, 255, 255);">.</span></p></div><h3><strong>See yourself at Twilio</strong></h3> <p>Join the team as our next Deal Desk Senior Analyst.</p> <h3><strong>Who we are &amp; why we’re hiring</strong></h3> <p>Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/">companies and developers worldwide</a> build better applications and customer experiences.</p> <p>Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports&nbsp;<a href="https://www.twilio.com/company/diversity">diversity, equity &amp; inclusion</a> wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.</p> <h3><strong>About the Job</strong></h3> <p>Twilio is looking for a curious, action-oriented Senior Analyst for the Deal Desk Team who lives the <a href="https://www.twilio.com/company/values">Twilio Magic</a> to support our North America Go-to-Market motion. This is an exciting role for the individual to gain and expand their broad spectrum of cross functional interactions and lead non-standard commercial agreements or Order Forms (OF) from end-to-end. This role will work to enforce and define the process shaping the North-America Go-to-Market selling motion, appropriately structuring deals to be a ‘Win-Win’ for both the customers and Twilio!&nbsp; You will be passionate, dedicated and have the ability to understand complex problems while providing explanations and solutions which are sound and clearly communicated.&nbsp;&nbsp;</p> <h3><strong>Responsibilities:</strong></h3> <ul> <li>Build trusted cross-functional relationships with Product, Commercial Legal, Billing Operations, Finance, and Sales; proactively identify opportunities for policy, process, and tooling improvements.</li> <li>Partner with Sales to structure commercially sound deals by evaluating tradeoffs across price, term, volume, and risk, aligned with Twilio’s financial guardrails.</li> <li>Lead financial modeling and evaluation of non-standard deal structures, ensuring alignment with margin targets, ARR goals, and long-term profitability.</li> <li>Act as a trusted advisor throughout the sales cycle, guiding deal strategy and coaching Sales on pricing, terms, and contract structures.</li> <li>Manage complex contracts and non-standard terms, including drafting and reviewing order forms in line with company policies.</li> <li>Provide end-to-end quote-to-signature support, including CPQ quote creation, pricing and approval workflows, order form generation, and DocuSign execution.</li> <li>Enforce approval frameworks and policies; manage escalations and exceptions for strategic deals.</li> <li>Mentor and support Analysts (as designated), particularly on deal strategy, modeling, and contract structuring.</li> <li>Contribute to the development and refinement of contract processes, documentation, and enablement materials to support scalable GTM execution.</li> </ul> <h3><strong>Qualifications&nbsp;</strong></h3&gt