Deliverability Strategist

<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://klaviyo.com/careers" data-renderer-mark="true">klaviyo.com/careers</a>&nbsp;to see how we empower creators to own their own destiny.</em></p></div><p>Deliverability Strategists at Klaviyo are critical to the success of our Professional and Enterprise package customers, ensuring a high-quality sending experience through expert guidance, strategic execution, and deep deliverability and product knowledge while contributing to Professional Services operational excellence. Strategists drive customer adoption of best practices through professional communication, timely execution, and strategic insight. This role requires a positive, proactive attitude, the ability to lead with solutions rather than concerns, and the presence to engage executive-level stakeholders with confidence.</p> <p>Deliverability Strategists work directly with Klaviyo customers to understand marketing goals and messaging strategies, build strategic roadmaps, and support both customer and internal teams in achieving business outcomes. Strategists collaborate cross-functionally to ensure customers receive consistent value and strategic support, with a focus on retention and measurable success across their book of business.</p> <h3><strong>Duties and Responsibilities</strong></h3> <ul> <li>Manage an assigned book of business with professionalism and accountability</li> <li>Develop proactive, preventative deliverability strategies based on current industry trends</li> <li>Conduct deliverability audits and performance reviews, linking findings to business impact with clear, actionable recommendations</li> <li>Support customers in resolving issues such as blocklisting, spam traps, or inboxing challenges, framing solutions in business terms</li> <li>Monitor delivery metrics, create data-driven plans, and communicate results in a structured, impact-focused format</li> <li>Quantify improvements in deliverability performance, inbox placement, and engagement metrics through consistent analysis and reporting</li> <li>Handle technical objections with clarity, connecting technical solutions to customer business goals</li> <li>Collaborate across teams to drive adoption of best practices in segmentation, personalization, and responsive messaging strategies</li> <li>Deliver a high standard of customer experience through consistent, clear, and solution-oriented communication</li> <li>Cultivate long-term relationships across the book of business, aligning with shared strategic goals and executive-level stakeholders</li> <li>Demonstrate adaptability and collaboration, contributing to team knowledge through documentation of best practices and lessons learned</li> <li>Maintain a professional demeanor and executive presence in customer interactions, presentations, and internal discussions</li> <li>Participate in service delivery that supports Customer Success renewal processes</li> <li>Track project scope and timeline adherence, communicating risks proactively to management</li> <li>Learn budget management fundamentals and participate in budget tracking activities</li> <li>Support case study development by documenting customer success stories and measurable outcomes</li> </ul> <h3><strong>Required Skills and Abilities</strong></h3> <ul> <li>Proven ability to demonstrate how improved deliverability strategies impact opens, clicks, and revenue</li> <li>Excellent communication skills with the ability to present confidently to a range of stakeholders, including executive-level contacts</li> <li>Solution-oriented mindset: ability to lead with recommendations and maintain a positive, proactive attitude in challenging situations</li> <li>Strong relationship management and influence skills with the ability to find common ground and guide customers tow