Deputy/Assistant Director, Consumer Issues Division - Complaints (Contract)

[What the role is] The role will involve consumer engagement work, focusing on the area of complaints handling. [What you will be working on] The role will involve consumer engagement work, focusing on the area of complaints handling. You will engage consumers on their complaints or feedback on financial institutions and practices in the financial industry. Besides identifying key issues raised by consumers, you will work with supervisory departments to craft clear and empathetic replies that a…