- Location
- India, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead
About the role
Description Description: The role is responsible for overseeing and leading day-to-day IT user support operations across hardware and software systems. The role focuses on ensuring timely and effective resolution of user issues, maintaining SLA adherence, and driving service quality through strong team leadership. The role reviews complex incidents, ensures proper escalation and coordination with internal and external teams, and supports root-cause analysis to prevent recurrence. The role also …
Requirements
- Experience leading IT user support operations
- Strong incident management and escalation handling
- Ability to manage SLA adherence
Skills
- it user support
- incident management
- sla management
- hardware support
- software support
- root-cause analysis
- service management
- it service management (itsm)
About the company
Amneal
Posted via Adzuna
How to apply
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