Desktop Support I

<p><strong>This is Adyen</strong></p> <p><span style="font-weight: 400;">Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&amp;M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.&nbsp;</span></p> <p><span style="font-weight: 400;">For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.</span></p> <p><strong>IT Support Engineer</strong><strong><br></strong><strong><br></strong>We are looking for an IT Support Engineer at the start of their career to provide comprehensive support to our teams and employees in resolving IT-related issues. Going beyond first-line support, showcasing your proactive nature and eagerness to take on additional responsibilities with a hands-on attitude and a genuine passion for assisting others in optimizing the productivity of our dynamic workforce.<br><br><strong>What you’ll do:</strong></p> <ul> <li>You will be responsible for diagnosing and troubleshooting a wide range of IT challenges, from the initial setup of new users to providing assistance to colleagues with their IT inquiries. You will play a key role in optimizing our processes and systems.</li> <li>Collaborating closely with team members across the globe, you will provide comprehensive support for Apple device issues, user and systems access, networking, and other IT-related tasks.</li> <li>Enhance our global IT systems and functionalities, ensuring they remain up to date and aligned with evolving business needs.</li> <li>You will proactively analyze repetitive tasks and issues, employing automation techniques to streamline manual processes and improve operational efficiency.</li> </ul> <p><strong>Who you are</strong></p> <ul> <li>You have at least 3+ years of experience in IT support and helping people troubleshoot their IT-related issues.</li> <li>You have been administering services such as Google Suite, Zoom, OKTA, and LDAP</li> <li>Experience with managing a large fleet of MacOS corporate devices leveraged by enterprise systems like JAMF or similar</li> <li>You have experience administering new joiners' onboarding sessions and IT user training.</li> <li>Knowledge of scripting languages such as Bash or Python, with practical skills in automating repetitive tasks and streamlining the end-user experience</li> <li>A flexible team player who can work independently and make informed decisions with a good understanding of up to date IT security practices</li> <li>You have experience with writing and maintaining technical documentation.</li> </ul> <p><strong>Nice to have</strong></p> <ul> <li>Worked with config management systems such as Puppet, Ansible, or similar&nbsp;</li> <li>Experience with centrally managed packages, and you are able to deploy, update, and maintain applications on Apple end-user devices</li> <li>Good understanding of networking and firewalls</li> </ul> <p><strong>Our Diversity, Equity and Inclusion commitments&nbsp;</strong></p> <p><span style="font-weight: 400;">Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.&nbsp;</span></p> <p><span style="font-weight: 400;">Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!</span></p> <p><strong>What’s next?</strong></p> <p><span style="font-weight: 400;">Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the rol