Developer Success Engineer

<div class="content-intro"><h2>About Vercel:</h2> <p><span data-sheets-root="1">Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web.<br></span></p> <p><span data-sheets-root="1">Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things.</span></p></div><h2>About Vercel:</h2> <p><span data-sheets-root="1">Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, Chick-fil-A, and Under Armour build for the AI-native web.</span></p> <p><span data-sheets-root="1">Our mission is to enable the world ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things.</span></p> <h2>About the Role:</h2> <p>Vercel is hiring a Developer Success Engineer (DSE) to accelerate adoption and unlock growth by guiding customers through their most important technical milestones. DSEs proactively engage with customers in time-boxed, outcome-driven motions—such as onboarding, go-live readiness, and post-launch stabilization—that help unblock progress and set customers up for long-term success on Vercel. They work with a wide variety of customers—from fast-moving startups to established enterprises—adapting their approach to match the needs and pace of each.</p> <p>These engagements are designed as short, focused sprints with clear objectives, allowing DSEs to work with many customers while delivering meaningful impact. By focusing on production-readiness, performance, and optimization, DSEs ensure customers can launch with confidence and scale effectively.</p> <p>Beyond individual engagements, DSEs capture repeatable solutions and translate them into documentation, playbooks, and best practices—extending the impact of their work to thousands of developers. In doing so, they strengthen Vercel’s customer intelligence, reduce friction across the developer journey, and improve the overall efficiency of our customer experience.</p> <h2>What You Will Do:</h2> <ul> <li>Lead customers—from fast-paced startups to established enterprises—through defined technical motions that accelerate their adoption and launch on Vercel</li> <li>Provide implementation guidance to ensure deployments follow best practices for builds, caching, web performance, and cost efficiency</li> <li>Troubleshoot and resolve technical challenges related to Next.js, serverless functions, build pipelines, and integrations</li> <li>Identify and unblock opportunities for customer growth and expansion</li> <li>Author and maintain resources—including internal playbooks, external documentation, and knowledge base articles—that scale learnings across internal teams and customers</li> <li>Partner with Sales, Support, and Product teams to escalate complex issues, close feedback loops, and influence product improvements</li> <li>Spot patterns in customer challenges and proactively recommend optimizations or new motions that improve adoption at scale</li> </ul> <h2>About You:</h2> <ul> <li>3+ years of experience in frontend development, technical support, solutions engineering, or customer-facing technical role</li> <li>Strong knowledge of Next.js, React, and modern web performance best practices</li> <li>Familiarity with troubleshooting frontend build systems, serverless runtimes, and API integrations</li> <li>Ability to diagnose complex technical issues and provide structured recommendations with empathy and clarity</li> <li>Strong communication skills—you can explain technical concepts clearly in writing, async channels, and live conversations.</li> <li>Must have used Vercel or Next.js, or a comparable platform.</li> <li>Passion for helping developers succeed by delivering clear guidance, reducing friction, and creating scalable resources.</li> </ul> <h2>Bonus If You:</h2> <ul> <li>Have contributed to open-source projects, technical documentation, or developer advocacy initiatives</li> <li>Bring experie