People Orbit HR Consultancy
Pune, IN · On-site · Full-time
Dialer Executive
Posted 26 days ago
- Location
- Pune, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level
About the role
Real-time monitoring of outbound/inbound dialing, importing dialer lists, starting/stopping campaigns, activity communication, adjusting dialing pace, flagging agent behavior to leadership, and ensuring all metrics remain within acceptable ranges Develop and maintain pieces of the dialer system across multiple applications, agent profiles and assignments to contact list criteria, and build parameters Daily input of all scheduling adjustments in the Workforce Management system. Regular collabora…