Kotak Mahindra Bank
Hyderabad, IN · On-site · Full-time
Digital Banking Kotak 811-Assets-Officer-Digital Banking Kotak 811-Contact Centre Inbound
Posted 25 days ago
- Location
- Hyderabad, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level
About the role
Description To Attend the inbound calls of customers Retail Assets and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the proces…