Digital Sales Representative

<div class="content-intro"><p><strong>Who we are&nbsp;</strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent">&nbsp;hundreds of thousands of businesses&nbsp;</a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><br>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!</p> <p><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as Twilio’s next Expansion Digital Sales Representative.</p> <p><strong>About the job</strong></p> <p>This position is needed to manage and expand revenue within a strategic customer base, as well as driving net-new revenue through value-based selling across all segments. While also helping shape our presence in our most strategically important markets.</p> <p><strong>Responsibilities</strong></p> <p>In this role, you’ll:</p> <ul> <li>Be responsible for managing existing customers and driving growth within the territory, while maintaining the highest levels of customer satisfaction</li> <li>Work with customers across all verticals to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs</li> <li>Work diligently with cross-functional internal teams (Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform</li> <li>Passionate about what you do, able to think outside of the box, and have world-class interpersonal and communication skills to make complex technical and financial details sound simple</li> <li>Balance competing priorities and manage multiple projects/deals at the same time</li> <li>Think outside the box, build out new processes, and help the team to build a playbook along the way</li> </ul> <p><strong>Qualifications&nbsp;</strong></p> <p>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p> <p><strong>Required:</strong></p> <ul> <li>At least 2 years of full sales cycle experience in a tech space, with a record of top performance. Ideally this should include experience as a Strategic AE with a focus on cross-sell and up-sell</li> <li>An understanding of the cloud computing / communications business model and excitement for selling to a technical audience while utilising a solution-oriented approach</li> <li>Strong written and verbal communication skills, with the ability to effortlessly make complex technical and financial details sound simple</li> <li>Technical solutions selling experience and enjoys working with real customers, listening to them and solving problems</li> <li>High adaptability, with comfort trying new things and building within a rapid-paced environment&nbsp;</li> </ul> <p><strong>Location</strong></p> <p><em>&nbsp;</em>This role will be remote, and based in Ireland or UK.</p> <p><strong>Travel&nbsp;</strong></p> <p>We prioritize connection and opportunities to build relationships with our customers and each other. For this role, yo