Digital Support Analyst at Hudson | Rozgoo | Rozgoo

Hudson

Canberra Region, AU · On-site · Full-time

Digital Support Analyst

Posted 9 days ago

Location: Canberra Region, AU
Work mode: On-site
Employment: Full-time
Experience: Mid-level · 0–6 yrs
Education: bachelor's

About the role

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We are seeking a Digital Support Analyst to join a government department and provide customer-focused Level 1 ICT support across a range of technologies and services. This is a 6 month contact with 2x 6 month extensions About the Role Provide Level 1 ICT support across Windows, Microsoft 365 and workplace technologies. ️ Troubleshoot and resolve hardware, software, connectivity and account access issues . Log, manage and update incidents and service requests using ServiceNow or a similar ITSM…

Requirements

Experience in Level 1 ICT support
Knowledge of Windows and Microsoft 365
Ability to use ITSM tools such as ServiceNow
Good communication and customer service skills

Skills

level 1 support
windows
microsoft 365
hardware troubleshooting
software troubleshooting
connectivity troubleshooting
servicenow
itsm
customer service
government ict systems

About the company

Hudson

Posted via Adzuna

How to apply

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Hudson

Digital Support Analyst