Director, Accounts Management

<div class="content-intro"><p>Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.</p></div><p><strong>About the Team:</strong></p> <p>The Account Management team at Affirm is focused on building and growing long-term partnerships with our merchant partners, helping them maximize the value of their relationship with Affirm while driving mutual business growth. This team also serves as a strategic bridge across Analytics, Product, Marketing, Credit, and Technical teams, advocating for merchants and helping shape solutions that drive successful outcomes for both our partners and Affirm.</p> <p>In this role, the Director will set the vision and strategy for Account Management across complex enterprise accounts, building and leading a high-performing team that executes against commercial goals with discipline and accountability. They will serve as a senior strategic partner to executive stakeholders at key merchants, navigating ambiguity and complex business challenges while balancing merchant needs with Affirm’s long-term priorities.</p> <h4>What You’ll Do:</h4> <ul> <li>Lead with strategy, develop exceptional teams, and shape how Affirm grows and strengthens long-term merchant partnerships.</li> <li> <p>Set the vision and strategy for Account Management across a portfolio of large, complex merchant partners, aligning team priorities to company and commercial goals</p> </li> <li> <p>Lead and develop a high-performing organization through team members, driving accountability, strategic alignment, and scalable execution across the portfolio</p> </li> <li> <p>Drive portfolio performance across retention, growth, product adoption, operational health, and long-term partnership value</p> </li> <li> <p>Navigate complex and ambiguous business challenges, balancing merchant needs, operational realities, and Affirm’s long-term strategic priorities</p> </li> <li> <p>Build trusted relationships with executive stakeholders at strategic merchants and serve as a senior strategic partner on complex decisions, escalations, portfolio prioritization, and operational execution</p> </li> <li> <p>Influence broader commercial strategy and organizational priorities through insights gathered from strategic merchant partnerships, portfolio trends, and market dynamics</p> </li> <li> <p>Establish scalable operating models, business rhythms, and performance frameworks that improve organizational effectiveness and customer experience</p> </li> <li> <p>Partner cross-functionally with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations leaders to deliver merchant and business outcomes at scale</p> </li> </ul> <h4>What We Look For:</h4> <ul> <li>You bring deep commercial leadership experience, strong people leadership skills, and the ability to influence outcomes across teams and organizations.</li> <li> <p>12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles</p> </li> <li> <p>Experience influencing organizational strategy, operating models, and cross-functional decision-making in multi-layered customer-facing organizations in high growth or complex environments</p> </li> <li> <p>Demonstrated ability to build alignment across cross-functional teams and navigate competing priorities with clarity and empathy</p> </li> <li> <p>Proven ability to shape strategy, influence senior stakeholders, and drive measurable business outcomes across large enterprise partnerships</p> </li> <li> <p>Strong business judgment and analytical thinking, with experience solving complex, undefined problems and making decisions with long-term impact</p> </li> <li> <p>Exceptional communication and relationship-building skills, including experience engaging with executives, negotiating priorities, and influencing without direct authority</p> </li> <li> <p>Experience in fintech, payments, commerce, SaaS, or other technology-driven industries is preferred</p> </li> <li> <p>Aligned to Affirm’s management leveling expectations, this role requires strategic leadership, organizational impact, and the ability to lead through complexity while developing people and scalable business practices.</p> </li> </ul> <p>&nbsp;</p> <p>Pay Grade - O</p> <p>Equity Grade - 12</p> <p