Director, Customer Engineering

<div class="content-intro"><p>Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.</p></div><h2><strong>What is the role</strong></h2> <p>We are on the hunt for a Director of Customer Engineering, ideally located in the Eastern timezone of United States, to steer the direction for our customer architect team across multiple territories. At Elastic, our solutions are tailored to provide Observability, Cybersecurity, and Search AI, and we need a leader who is technically adept and can drive our teams to ensure our customers derive the most value from our offerings.</p> <p>In this leadership position, the ideal candidate is a unique blend of a people-focused, business-driven, and technically-savvy leader. You will directly lead all aspects of a high performing team of Customer Architects. Having an intimate understanding of our technical solutions is crucial to empathize with your team's challenges and derive strategic solutions.</p> <p>The Director of Customer Engineering plays a pivotal role in representing Elastic at the forefront. Given the intrinsic technical nature of our offerings, it's crucial for the Director to be proficient in the intricacies of our solutions, ensuring they can effectively communicate their value and drive consumption.</p> <p>This role requires frequent face-to-face engagements, making it essential for the candidate to excel at in-person presentations, discussions, and building strong relationships rooted in technical trust. With the need to partner with a wide array of customers, travel becomes inherent to this role. Candidates should be primed for 25% travel, geared towards promoting and amplifying the consumption of our Elastic solutions across the Americas.</p> <h2><strong>What you will be doing</strong></h2> <ul> <li>Leadership: Lead and mentor Customer Architects, encouraging a culture of collaboration, innovation, and customer-centricity.</li> <li>Technical Acumen: Serve as the technical pillar of leadership, ensuring that the region's strategies align with the technical nuances of our solutions. A background in sales engineering leadership is beneficial.</li> <li>Strategic Planning: Employ both urgent and strategic approaches to address critical situations, instilling pro