Director - Customer Operations

<div class="content-intro"><p>Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. With a buy-grow-and-hold-for-life approach and a permanent capital base, Banyan acquires and grows companies worldwide, honoring founder legacies and helping portfolio companies modernize through shared AI expertise and operational discipline. Founded in 2016, Banyan operates more than 120 portfolio companies across North and South America, Europe, and APAC, and has appeared on the Inc. 5000 list for six consecutive years. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world.</p></div><p><strong>About Banyan Software</strong></p> <p>Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC.</p> <p><strong>About HMM Deutschland GmbH</strong></p> <p>HMM Deutschland GmbH is a specialist healthcare workflow processor headquartered in NRW, Germany, serving major German statutory health insurers (GKV). The company manages high-volume claims processing and pharmaceutical billing workflows for leading GKV customers — providing mission-critical infrastructure for the German statutory health system with deeply embedded, long-term customer relationships.</p> <p>Having recently joined the Banyan Software family, the business is entering an exciting new chapter — applying AI-driven process automation to strengthen operational excellence while deepening long-standing customer partnerships.</p> <p><strong>The Role</strong></p> <p>We are hiring a Director of Customer Operations &amp; Projects (m/w/d) to own the entire customer delivery layer of the business. This is a senior leadership role at the heart of operations: you will run the project management function, govern BPO and SLA operations across all service lines, and serve as the senior relationship owner for the company's most strategically important accounts.</p> <p>This role is central to the company's value creation plan under Banyan. You will lead the business through a consequential AI-driven operational transformation while protecting the custome