Director, Customer Success - EMEA

Our Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We’re the proof layer that shows great companies deserve the trust they aim to build. We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority. Our Culture & Work Style 🚀 At Drata, we’re not just building software - we’re building a mindset. Everything we do springs from: Be a Driver (Owner‑Operator Mentality): Own your work. Improve relentlessly. Deliver results. Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact. Stay Mission-Driven (Customer‑Obsessed): Challenge assumptions. Deliver value. Stay hungry. If you thrive when you’re empowered, energized, and working with smart, mission-driven people where you’ll feel at home here. Why Join The Drata Team? The best way to understand the Driver’s Mindset is to see it in action. We’re an award-winning, mission-driven team of 600+ people worldwide , united by a culture that values trust, speed, and continuous growth. See the Speed: Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years Hear the Voice of the Team : Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available. Experience the Impact : See why we are consistently recognized on Fortune's Best Workplaces lists. Connect with Us on Socials: LinkedIn - follow us for company updates, employee stories, and career news. Job Summary: Drata is looking for a strategic, people-first Director of Customer Success, EMEA to lead and scale our post-sales team across the region. This leader will be responsible for developing a high-performing organization that serves both enterprise and commercial customers , drives strong retention and expansion outcomes, and helps customers realize measurable value from their partnership with Drata. This is an ideal opportunity for a leader who combines strong operational discipline with excellent judgment and coaching skills. We are specifically looking for someone with meaningful experience in security, compliance, cybersecurity, GRC, or a closely related industry , along with a proven ability to lead Customer Success teams supporting a range of customer segments and complexity levels. Because this role is based in EMEA and partners closely with a globally distributed leadership team, the right candidate will also bring a high degree of autonomy, ownership, and self-direction . They should be comfortable making decisions, setting priorities, and driving progress independently during periods of limited time zone overlap. This position requires working in the London office 2-3 days per week. Candidates must live in the local area. What you'll do: Lead, coach, and develop a team of Customer Success Managers supporting both enterprise and commercial customers across EMEA. Build a strong regional culture grounded in accountability, customer empathy, operational rigor, and business impact. Own and evolve the EMEA Customer Success strategy to drive retention, adoption, customer satisfaction, and expansion across the region. Partner cross-functionally with Sales, Support, Product, Marketing, and leadership to deliver a seamless customer experience and advocate for customer needs internally. Strengthen and scale customer journeys for both enterprise and commercial accounts, including success planning, executive engagement, value realization, renewal readiness, and growth planning. Serve as a senior escalation point for complex customer situations and help the team navigate risk with confidence and urgency. Use data to inspect team performance, customer health, renewal outcomes, and expansion trends, and convert those insights into better processes, coverage models, and team execution. Help hire, onboard, and develop top talent as the EMEA business continues to grow. Operate effectively in a distributed environment, maintaining momentum and alignment even when working independently for long portions of the day. What you'll bring: 8+ years of experience in Customer Success, Account Management, or a related post-sales function within SaaS. 5+ years of leadership experience managing and developing Customer Success teams. Experience leading teams that support both enterprise and commercial customer segments. Strong background in security, compliance, cybersecurity, GRC, or a closely related space . Proven success driving retention, customer satisfaction, and expansion in a recurring revenue business. Demonstrated ability to operate effectively in a f