About Checkr
Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic.
We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.
About the team/role
Checkr's Government business helps state, federal and local government agencies verify income, employment and assets for the programs they run. As Director of Customer Success, Government, you will own the health, adoption and renewal of our agency portfolio and build the team that supports it. You will lead a team of 3 Customer Success Managers and work alongside our Solutions Architects, Sales and Product teams. This role reports to the VP of Government, with a dotted line to Checkr's Customer Success organization.
This is a data-driven role. You will use data to understand how each agency uses our products, find opportunities to deliver more value, and turn those insights into clear plans that agencies and their partners act on. You will be the senior relationship for agency leaders across program, operations and technology teams, and the trusted advisor they call when something needs to change. You will be accountable for customer retention, renewals and growth across your portfolio.
What you'll do
• Own portfolio health and renewals: Run an account plan for every agency with clear goals for adoption and value delivered. Spot renewal risk early and lead renewals through to contract, working with Sales and agency procurement.
• Drive adoption with data: Interpret the weekly performance reporting our team prepares for each customer, and challenge it where it doesn't add up. Identify where usage and outcomes can improve, size the opportunity, and turn it into specific recommendations agencies can act on.
• Build trusted agency relationships: Be the executive point of contact for program, eligibility, policy and IT leaders, and for the systems integrators and technolo
About the company
checkr
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How to apply
Apply Now takes you to Rozgoo, where auto-apply can submit your application for this role. Updated today.
