Director, Customer Trust

<p>Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.</p> <p>Our customers trust us with their payments, their staff data, and the system their restaurant runs on. We hold ourselves to a high bar in protecting it. This role's job is to make that provable — to a restaurant group's IT team, to an enterprise procurement reviewer, and to a regulator — fast enough that security becomes a reason we win deals rather than a step that slows them down.</p> <p>This is one of the clearest expressions of a broader shift underway in Toast's new Trust &amp; Security organization: moving from a compliance-led, reactive function toward one that's engineering-led and proactive, where trust is treated as a product rather than asserted in documents. Customer Trust is the business engine of that shift.</p> <p>The role has two halves, and we want to be upfront about that. The first is external customer-facing: you own how Toast demonstrates its security to the market. The second focuses on our internal customers and stakeholders: you own the planning and operating rhythm of the security organization itself. Both are senior work, and the combination will have significant impact across the company.</p> <p><strong>A day in the life (Responsibilities)&nbsp;</strong></p> <ul> <li><strong>Run the Customer Trust Program: </strong>&nbsp;Own the Trust Center, customer security reviews and questionnaires, and how we support the sales team. You own the customer-facing surface — the Trust Center, the review process, and the relationship with sales. Our Security Assurance &amp; Compliance team produces the underlying evidence; you decide how it's presented and how fast it moves.</li> <li><strong>Lead Governance and Reporting: </strong>&nbsp;Own policy, security measurement, and the reporting rhythm for leadership, the board, and regulators, so each audience is working from a rhythm they trust.</li> <li><strong>Run Security Business Operations: </strong>&nbsp;Own portfolio management, joint planning, and workforce and budget planning for the security organization; write the budget and headcount case that leadership believes.</li> <li><strong>Build Security Culture: </strong>&nbsp;Build awareness and design our champions program so it extends the security function's reach without adding headcount.</li> </ul> <p><strong>What you'll need to thrive (Requirements)<br></strong></p> <ul> <li>You've built a customer-facing trust or assurance program for a platform business — a Trust Center, a customer security review function, or a security sales-support motion.</li> <li